Tesco Contact Number | 0843 850 2202
How to Contact Tesco Customer Service
If you are looking to contact Tesco Head Office or other parts of the business, you can do so in the following ways.
Tesco Head Office: 0843 850 2202
Tesco Groceries: 0800 323 4040 or 0330 123 4040 - Mon to Sat: 7am to 11pm and Sun: 10am to 10pm
Tesco Direct: 0800 323 4050 or 0330 123 4050 - Mon to Fri: 8am to 11pm, Sat: 8am to 8pm and Sun: 10am to 6pm
Tesco Clubcard: 0800 591 688 or 0330 123 1688 - Mon to Fri: 8am to 8pm and Sat: 9am to 6pm
Tesco Stores Customer Service: 0800 50 5555 or 0330 123 4055 – Mon to Sat: 8am to 8pm and Sun 9am to 6pm
0800 numbers are free from BT landlines whilst numbers beginning with 03 are charged at local rates.
Tesco only uses one contact email address and this is solely for customers to report security issues with its website. The address is firstname.lastname@example.org
By Contact Form
Tesco Direct: https://www.tescohelp.com/tesco/forms/direct_form.html
Tesco Clubcard: https://www.tescohelp.com/tesco/forms/clubcard_form.html
Customer Service: https://www.tescohelp.com/tesco/forms/cs_form.html
For issues with both online and in store service, you can write to Tesco at:
Tesco Customer Service Centre
Issues with contacting Tesco
Tesco is an extremely large organisation serving millions of customers; it receives thousands of daily inquiries. For this reason, it is possible that head office staff will be busy and you may need to wait in a queue before speaking to someone.
At peak times, there can be a long wait, so it could be cheaper to call at a less busy time - especially if you are making the call from a mobile phone.
Preparing to call Tesco Head Office
When calling Tesco Head Office, always make sure you have any relevant documents or information to hand as you may need this information during the call. These can include receipts, warranties, Clubcard account details, mobile phone contracts, etc.
Getting connected to the right person
When contacting large enterprises, like Tesco, you may need to use your phone’s keypad to get connected to the person you want to speak to. Pay close attention to any recorded instructions and choose the most suitable option. If none of the options are suitable, ignore the request to press a key as this can divert your call to an operator who will help you get through to the right person.
Dealing with Tesco Head Office on the phone
When talking to Tesco Head Office, clearly explain your issues to the staff member dealing with your call so they can help you better. If you need to complain, remain calm and remember that the staff member is only doing their job.
If you are not satisfied with the staff member’s response or remain unhappy with Tesco’s service, take the person’s name and request to speak to a more senior member of the team. If your problem remains unresolved, you should then write a complaint letter to a senior manager.
Making a written complaint
Written complaints should be sent to:
Tesco Customer Service Centre
Remember to include all relevant details in your complaint and ensure you give a contact address where the company can get back to you.
If you are still not happy after sending a written complaint
If a written complaint does not solve your problem, you may need to escalate the issue by contacting the Ombudsman Service. You can write to them at:
Ombudsman Services: Communications
PO Box 730
Founded as a group of market stalls just after WWI, Tesco has grown to become one of the UK’s leading multinational businesses. Whilst it is predominantly known for retailing grocery and general merchandise (it is the UK’s biggest supermarket with almost a third of the market), it also offers banking, insurance, telecommunications and internet services. Its operations in countries throughout Europe and Asia have enabled it to become the third most profitable retailer in the world and the fifth-largest retailer in terms of sales.
Originally just a grocery retailer, the company has diversified into books, electronics, fashion, home furniture, toys, petrol and software. It has also been expanding geographically and now operates businesses in 12 separate countries as well as selling online with Tesco Direct.
One of the key reasons for Tesco’s success is its repositioning, during the 1990s, from low-cost supermarket to one which appeals across the social spectrum. This has been achieved with the introduction of products such as the Tesco Finest range. The success of this strategy has led to massive growth in numbers of stores from 500 in the 1990s to over 3000 today. Ironically, in today’s competitive market it is the low-cost supermarkets who are making the most progress in the sector.
Besides its revenue generating operations, Tesco also does a great deal for the community: supporting international, national and local charities. This includes their encouragement of Community Champions who act as Tesco ambassadors in local areas. Their aim is to help the company benefit the local communities, get involved in local events and provide support where it is most needed.
In addition, Tesco is committed to supporting the British Red Cross, reducing food waste (see video below) and promoting better health. With the Red Cross, Tesco has been particularly supportive in its help with natural disasters such as the Ebola outbreak, the Nepal earthquake and Typhoon Haiyan.
Tesco video about stopping food waste:
Useful Tesco links:
Tesco main site: http://www.tesco.com/
Tesco corporate website: https:// www.tescoplc.com/
Tesco online customer service page: http://www.tesco.com/help/contact/