Virgin Media Contact Number | 0843 850 2479
Getting in touch with Virgin Media Customer Service
You can contact Virgin Media Customer Service in a number of ways.
Virgin Media can be telephoned from 8am to midnight, 7 days a week. You can call them in the following ways:
Virgin Media customer line: If you are a Virgin Media customer, you can contact them for free simply by dialling 150 from any Virgin Media landline or phone on the Virgin Mobile network.
Calls from non-Virgin UK landlines or mobiles: You can phone Virgin Media on 0843 850 2479. You will be charged your provider’s standard rate for using this number.
How to call Virgin Mobile from abroad:
Pay As You Go customers: Pay As You Go customers can call Virgin Mobile by dialling 789. Whilst recorded information is provided free of charge, it will cost you £2 per call to speak to the Virgin Media Team.
Pay Monthly customers: Pay Monthly customers can call Virgin Media on +44 7953 967 967. You will be charged the standard international rate for calls to the UK from the country where you are visiting.
Calling Virgin Media Sales Department
Calls to the following Virgin Media Sales lines are FREE from UK landlines; however, there may be a charge if you call from a mobile. Please check with your service provider first.
Personal sales: For personal customers wishing to make a purchase, call 0800 064 3893
Business: For businesses wishing to inquire about or make a purchase, call 0800 953 0180.
Public Sector: If you are a public sector organisation, 0800 953 0068.
Possible problems when contacting Virgin Media Customer Service
Thousands of customers contact Virgin Media Customer Service every day, which means lines can get very busy with long queues. When you call, be prepared to wait before you are answered. If you are paying the call, it may be less expensive to call later.
Save money - be prepared for your call
To shorten the length of your call and to make it easier to solve any problems, make sure that you have all the information you need at your fingertips. This will include; your telephone number, address, postcode, your Virgin Media account and contract numbers, your telephone password and the answers to any secret question you need to verify your identity.
Get put through to the right department
To speed up the calling process, you may be required to use your telephone’s keypad to choose from a range of options. Listen carefully to the recorded message to avoid making the wrong choice. If the options given do not meet your needs, choose one that is most closely related. If you do not key in a response you may be redirected to an operator who can assist.
How to deal with Virgin Media Customer Service personnel
When calling Virgin Media Customer Service, always explain things as clearly as possible. When making a complaint, stay calm and remember that the member of staff is only following their instructions and procedures.
If you are not happy with their response, take their name and ask to speak to a more senior member of the team. If this still does not resolve the matter, you should then write a formal complaint.
To send in a written complaint, write to Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ
What to do if you have a complaint that cannot be resolved
If you are unable to resolve an issue, then, after 8 weeks, you can refer the matter to the Ombudsman Services Communications.
Ombudsman Services Communications contact details
Phone 0330 440 1614 – standard call charges apply
Fax: 01925 430 049
Ombudsman Services Communications
PO Box 730
What types of customer support does Virgin Media offer?
Virgin Media’s dedicated support team will help you with a wide range of problems; from helping you choose the most appropriate TV, phone and broadband packages through to organising repair teams to visit your house and fix your equipment. You will find that their team can give expert advice on about products and services and can provide you with solutions to technical problems. If you do not wish to phone in the first instance, you can find lots of useful information on their website. This includes a help forum and FAQ section where you can find solutions to many of the minor problems that users need help with.
Dealing with account and billing issues
If you have a problem with your account or have a billing enquiry, the Virgin Media Customer Service team can help rectify the issue over the phone. If you just wish to wish to check your latest bills or update your financial details, you can do this online.
Getting technical assistance over the phone
Virgin Media offers advanced technical support which can help with any problems you have with your broadband, TV and TiVO box and phone service. For broadband problems, there is a dedicated technical support team that will even run remote diagnostic tests while you are on the phone.
Online technical help
Virgin media have a YouTube channel designed to help people having technical problems. There is a range of How-To videos available, showing people how to carry out basic tasks, set up equipment and run diagnostic tests.
Useful Virgin Media Videos
Here’s some useful information on to set up the Virgin Media Super Hub
Here are some tips for improving your broadband speed
Find out how to change the wireless channel on your Super Hub
Getting in touch via Live Chat
You can now contact Virgin Media via live chat on their website; however, this service is not yet available on mobile devices. Live chat for broadband, phone and TV is available 9am to 5pm, 7 days a week. Live chat for accounts and billing is available 8am to 8pm, 7 days a week.
To access live chat, follow these instructions:
Click on the service you wish to inquire about
When the live chat option appears, click on the live chat icon.
Please note that the live chat facility can be busy and you may not always get through.
About Virgin Media
Formed in 2006 from the merger of NTL and Telewest, Virgin Media is a TV, broadband and telephone services provider based in the UK. It became known as Virgin Media in 2007 after purchasing Virgin Mobile and licencing Richard Branson’s Virgin brand name.
At present, Virgin Media has over 5 million customers and operates the UK’s fastest high-speed broadband – up to 200MB per minute. In addition, Virgin Mobile has three million customers.
Virgin Media Online Help
Find online assistance from Virgin Media: https://help.virginmedia.com/
Virgin Media Store:
To purchase Broadband, Telephone, TV and Mobile: http://store.virginmedia.com/index.html
Virgin Media Entertain Me:
Find out what’s on at Virgin Media: http://www.virginmedia.com/entertainme/