UK Contact Phone Numbers

Sky Contact Number | 0843 850 2477

Sky Logo

How to Contact Sky Customer Service

Customers can contact Sky Customer Service in various ways:

By telephone

The Sky contact number is available 7 days a week between 9am and 10pm.

Sky Phone Number: Sky’s main phone number is 0843 850 2477. You can also use other numbers, shown below, to get in touch with individual departments or discuss specific services.

Sky Cancellation Number: If you want to cancel your sky contract with Sky, the number to call is 0333 2022 135

Downgrade Services Number: If you wish to move to a smaller package, you can downgrade your Sky services by calling 0344 241 0266 for TV and Sky Talk and 0843 850 2477 for Sky Broadband.

Sky Complaints Number: If you need to make a complaint to Sky, the number to call is 03442 414 141

Sky Introductory Offers Number: To discover Sky’s latest introductory offers, call: 0333 2020 921

Moving Home Number: To let Sky know that you are moving, call: 03332 00 80 00

Sky Accounts and Billing Inquires: You can call Sky’s automated self-service line on 0333 202 2133 or speak to their customer services on 0843 850 2477.

Sky Purchase Number: To purchase goods and services from Sky, call 0800 151 2747 (Calls are free from a BT landlines but may be charged for by other providers.)

Sky Call Costs

Sky now offer three types of customer telephone numbers 03 numbers, chargeable 08 and freephone 08 numbers. Calling an 03 number costs the same as calling an 01 or 02 number and is included in your calls package. Charges may be incurred if you don’t have a calls package. You should check with your provider.

The cost for calling chargeable 08 numbers is broken down into two parts: an access charge, payable to your provider, plus a 7p per minute charge to Sky.

Calls to Sky Customer Service are free for Sky Talk customers, whilst numbers beginning with 0800 and 0808 are free from both landlines and mobile phones.

Other ways to contact Sky

By Email

You can contact Sky by email at info@skystore.com

Online

Getting in touch with a huge company like Sky can be complicated. To help, they have created a very detailed Contact Us page at https://contactus.sky.com/uk. Here you can find the best way to contact them for specific reasons. Ways to contact include phone number, live chat and email.

Making a complaint

Complaining by letter:

Customer Complaints

Sky Subscriber Services Ltd

PO Box 43

Livingston

West Lothian

EH54 7DD

Sky Sports Logo

What to do if you have a complaint with Sky that can’t be resolved

If you are unable to resolve a problem, you can refer the matter to the Ombudsman Services Communications.

Ombudsman Services Communications contact details

Website: http://www.os-communications.org

Email: enquiries@os-communications.org

Phone 0330 440 1614 – standard call charges apply

Fax: 01925 430 049

Address:

Ombudsman Services Communications

PO Box 730

Warrington

WA4 6HL

Businesswoman

Sky Technical Help

If you are having issues with your equipment or service, Sky will provide specialised technical support and, if necessary, will arrange technical staff to visit your home to make repairs. It has a dedicated network of support teams whose job it is to resolve customer queries as soon as possible.

For minor technical problems, you can also search Sky’s YouTube channels and the Sky Help Channel. The video below, for example, shows you how to resolve problems with Sky TV On Demand.

Issues with Sky Customer Service

As a big organisation, Sky Customer Service can be exceptionally busy, so be prepared to for queues when calling. It may cheaper to call at less busy times.

Before calling Sky Customer Service

Before calling Sky operators, have all the information they may ask for to hand, including your telephone number, address, postcode, Sky account and contract numbers, telephone password or secret question answers. This will speed up your identification and processing.

Get connected to the right department

To get to the correct department you may need to key in the right options on your phone’s keypad. If you are not provided with a suitable option, choose the nearest match. If you do not choose at all, you may get transferred to an operator who will connect you.

Talking to Sky Customer Service personnel

Always explain your problem clearly so the person dealing with your inquiry can help you better. Try to remain calm and remember that the assistant is following procedures.

If you are not happy with the response, take the person’s details and ask to speak to the manager. If you are still not happy, you should then submit a formal written complaint.

Information about Sky

Rupert Murdoch

Owned by Rupert Murdoch, Sky UK Ltd provides TV, broadband and telephone services across the UK and Ireland. After Freeview, it is the second biggest digital TV service in the UK with eleven million customers.

The company was originally launched in 1990 as BskyB and has a reputation for providing high-quality sports and entertainment programmes, including Premier League football.

Sky’s involvement in sport includes the Team Sky cycling team and the sponsorship of various other teams and organisations. It also owns SkyBet, the online gambling platform where users can gamble on sporting outcomes.

Sky Sport

Rupert Murdoch has had a long career in the media industry and his empire includes newspapers, TV and film companies. Notable companies include 21st Century Fox, National Geographic, The Sun newspaper, Wall Street Journal, The Times, the New York Post and Harper Collins publishers.

Watch Sky News Live

Sky even has a live YouTube news channel: watch it here.

Sky Products and Services

Sky provides a wide range of services and entertainment packages to suit customers’ budgets and offers one of the fastest broadband services and widest selection of TV channels in the UK.

Sky’s biggest asset is its entertainment services. Being part of the same family of companies as 21st Century Fox gives it a huge breadth of resources to draw on in the media and entertainment industries.

Sky’s TV service provides customers with the largest selection of premium channels in the UK, including their well-known Sky bundles. The Sky Movies Bundle offers eleven great movie channels and more than a thousand on-demand films, whilst the Sports Bundle gives customers access to seven sports channels and over 120 live Premier League games. In addition, it provides a wide range of on-demand series box-sets and family packages.

Improvements in mobile technology mean Sky Go customers are now able to access Sky TV on both 3G and 4G networks. They are also developing other groundbreaking services for customers such as fluid viewing – as you can see in the video below.

Sky Service Status Page: https://servicestatus.sky.com/

Sky Online Help Page: http://help.sky.com/

Sky Help Forum: http://helpforum.sky.com/