UK Contact Phone Numbers

DVLA Contact Number | 0843 850 2480

Driving License

How to contact DVLA

You can contact DVLA in a range of ways.

By telephone

You can call the DVLA phone number Monday to Friday, from 8am – 7pm and Saturday, 8am – 2pm.

The cost of calling varies. Calls from a landline cost up to 12p per minute whilst calls from mobiles can cost up to 45p per minute, depending upon your network.

If you have a specific inquiry, one of the numbers below may be more helpful:

  • For vehicle registration and road tax enquiries the number is: 0843 850 2480
  • For driver licensing enquiries the number is: 0300 790 6801
  • For drivers’ medical enquiries the number is: 0300 790 6806

(Please note that for medical enquiries calls can be made Monday to Friday, 8am to 5:30pm Saturday, 8am to 1pm.)

DVLA

Other Ways to contact DVLA Customer Service:

Contact DVLA by Email

There are different email addresses you should use, depending on your circumstances. To make sure you send your email to the correct address, visit DVLA’s email service page.

Contact DVLA by Letter

You can write to DVLA Customer Service at the addresses below:

For vehicle inquiries:

Vehicle Customer Services

DVLA

Swansea

SA99 1AR

For drivers inquiries:

Drivers Customer Services

Correspondence Team

DVLA

Swansea

SA6 7JL

DVLA

Problems you may find when you contact DVLA

DVLA is a busy organisation receiving thousands of calls every day. When you call, you may be placed in a queue before being put through. At peak times there can be a very long wait; it can be less expensive to call at a later time - especially if you are ringing from a mobile phone.

Be prepared for your call to DVLA Customer Service

You can shorten your call and save money by being prepared in advance. Make sure you have your driving licence and vehicle registration details with you, as well as any other documents you may need, for example, SORN form, MOT certificate and insurance details.

Get put through to the right person

To help you get through to the right department, large organisations, like DVLA, often require you to use your telephone keypad to choose from a range of options. Pay attention to the choices given and pick the one most appropriate to your inquiry. If you find the options aren’t suitable, you may find that not pressing any key will transfer you to an operator who can find you the best person to talk to.

How to deal with DVLA Customer Service

When contacting the DVLA helpline, remember to explain your issues clearly so the person dealing with your call can give you the best advice. If you need to make a complaint, stay calm and remember that the staff member is only following procedures. Getting angry and annoyed can get you into trouble.

If you are not happy with the DVLA’s response, take the person’s name and ask to speak to a manager. If this doesn’t resolve your problem you should then write a formal complaint.

How to make a complaint to DVLA

To make a complaint, contact the department that you want to complain about – the address will be printed on any correspondence you have received.

When you complain, ensure you have the following information to hand; your driver number, your vehicle registration number and the make and model of the vehicle.

For full details of how to make a complaint, visit https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure

If you are unhappy with the result of your complaint

If your problem has not been resolved satisfactorily, contact the Customer Complaint Resolution Team (CCRT) at: CCRT, D16 W, DVLA, Swansea, SA6 7JL

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About DVLA

Based in Swansea, DVLA was created in 1965. Originally known as DVLC, it changed its name in 1990. Part of the Department for Transport, the DVLA, or Driver and Vehicle Licensing Agency, is responsible issuing driving licences and dealing with car registration. It also maintains a large database containing information about road users and vehicles.

In recent years, much of the DVLAs systems have been moved online and it is now possible to renew your road tax over the internet. DVLA’s database makes this possible as it has records of MOT and insurance details so you do not need to provide evidence of these anymore when applying. Other recent changes include the scrapping of car tax discs as electronic records make the need for them obsolete.

The DVLA is also responsible for the selling of private registration numbers.

Tax Discs

Road Tax

One of the main services provided by the DVLA is to issue road tax. This must be paid for all vehicles used or parked on public roads. Even if your vehicle is not in use and you have registered it as SORN, there is still a fee to pay. Failure to have correct road tax will result in prosecution.

Driving Licences

Digital Printing

In order to drive in the UK, you must have a driving licence and it is the role of the DVLA to manage these. Provisional licenses are given to learner drivers until they have passed both a theory and practical driving tests after which a full driving licence can be applied for. The DVLA is also responsible for ensuring that any endorsements or penalty points you have been given for traffic offences are recorded on your licence. If you have been banned from driving or received too many points the DVLA can withdraw your licence altogether.

In 2015, the paper element of driving licences was scrapped, leaving just the ID card.

DVLA Database

The DVLA database stores information on both road users and vehicles. It is often used to trace the owners of untaxed vehicles and those who do not pay parking or congestion fines. It can also be accessed by the police for helping them trace cars used in criminal activities.

DVLA Website: https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency DVLA Contact Details: https://www.gov.uk/contact-the-dvla Personalised Number Plates: http://dvlaregistrations.direct.gov.uk/